Accessible Customer Service Plan
Apex Composites Inc. is committed to excellence in serving all customers including people with disabilities. All customers will be treated with respect and provided equal opportunity.
Apex Composites Inc. will communicate in ways that take into account a person’s disability.
Methods of communication may include emailing, communicating with the client through the aid of a TTY operator or using a pen and paper versus speaking aloud.
Assistive devices are permitted on Apex Composites Inc.’s premises. Assistive devices may include, but not limited to, wheelchairs, walkers, oxygen tanks, respirators and communication devices. Apex Composites Inc. will ensure all staff that interact with the public are trained and familiar with various assistive devices that may be used by customers with disabilities.
For safety reasons, oxygen tanks are not permitted in production area. Likewise, persons with a pacemaker are not permitted in production.
Apex Composites Inc. will permit service animals on premises that are normally accessible to customers, with the exception of the plant floor as this is a health and safety hazard for our employees. Apex Composites Inc. will not interact with service animals without permission of the owner.
Apex Composites Inc. will permit support persons on premises that are normally accessible to customers. If requested by the client, a support person may attend meetings with the client, however the support person will not be permitted to direct or act for the client.
Service and Facility Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Apex Composites Inc. will provide notice to clients. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the main entrance, on company voicemail greeting and on the website.
Apex Composites Inc. will provide training to employees, contract workers and volunteers who interact with the public or other third parties on their behalf. Training will be provided to staff on an ongoing basis in connection with revisions to this plan and applicable regulations. New employees will receive training on the first day of orientation.
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements for the customer service standard
- Apex Composites Inc.’s Accessible Customer Service Plan
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Apex Composites Inc.’s products or services
Customers who wish to provide feedback regarding accessibility can do so in person, over the phone or via email (email@example.com).
All feedback will be directed to Human Resources. Customers can expect a reply within two to five business days.
Modifications to this or other policies
Any policy of Apex Composites Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Copyright © 2015 Apex Composites Inc.